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Salesforce Salesforce-Certified-Administrator Exam Dumps

Salesforce Certified Administrator (WI24)

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Update Date : May 10, 2024
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Salesforce Salesforce-Certified-Administrator Sample Questions

Question # 1

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers

A. Contract 
B. Case 
C. Ticket 
D. Request 
E. Account 

Question # 2

The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified. What tool should the administrator use to fulfill this request? 

A. Lead Conversion. 
B. Require Field. 
C. Workflow Rule 
D. Validation Rule 

Question # 3

Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model. What Should the administrator Configure to meet this requirement? 

A. Create a quick action. 
B. Create a new approval process. 
C. Create a new sales process. 
D. Create a new Opportunity product. 

Question # 4

The Administrator at Universal Container wants to add branding to salesforce. Which two considerations should the administrator keep in mind? Choose 2 Answers 

A. Only one theme can be active at a time, and a theme applies to the entire org. 
B. Themes apply to salesforce classic and to the salesforce mobile app.
 C. Up to 150 custom themes can be created, modified, or cloned from the built-in themes. 
D. Chatter external users see the built-in Lightning theme only. 

Question # 5

User at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use? 

A. Add Component visibility filters to the Components. 
B. Remove fields from the record details component. 
C. Delete the extra component from the page. 
D. Include more tab components with filters. 

Question # 6

Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects. Which two steps should the administrator take when enabling the many-to-many relationship? Choose 2 answers 

A. Create a junction with a custom object. 
B. Create two master detail relationships on the new object. 
C. Create two lookup relationships on the new object. 
D. Create URL fields on a custom object. 

Question # 7

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed? 

A. Page Layout 
B. Component Filter 
C. Lightning page 
D. Home page 

Question # 8

The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming. Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves? Choose 2 answers 

A. Create and Edit for Campaign Member 
B. Marketing user feature license 
C. Customize Application permission 
D. Edit permission for campaigns 

Question # 9

An administrator at Northern Trail Outfitters is unable to add a new user in salesforce. What could cause this issue? 

A. The Username is not a corporate email address 
B. The username is less than 80 characters. 
C. The Username is a fake email address. 
D. The Username is already in use. 

Question # 10

Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account. How should the administrator recommend automating this business process? 

A. Create a workflow rule with an outbound message. 
B. Set up a scheduled process in Process Builder. 
C. Configure a scheduled flow in flow Builder. 
D. Use a process to update the account when it is edited

Question # 11

Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?

A. Create a custom object to capture popular case resolutions.
 B. Use an interview flow to capture Case details. 
C. Direct users to Global Search to look for similar cases. 
D. Configure Knowledge with articles and data categories. 

Question # 12

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue. Which feature should be used to fulfill this requirement? 

A. Einstein Case Routing 
B. Auto-response rule 
C. Case assignment rule 
D. Case escalation rule