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When communicating with a customer by writing a letter you should:
A. Never sign the letter yourself.
B. Sign the letter yourself.
C. Make the letter long and interesting.
D. None of the above.
When communicating with a customer using a letter you should:
A. Be courteous.
B. Sign the letter yourself.
C. Read through the letter before sending.
D. All of the above.
When establishing standards of customer service it is helpful if they are specific, measurable, achievable, realistic and:
A. True
B. Time bound.
C. Trustworthy.
D. Tested.
When a product or service has not been differentiated in the market place then it is best to use:
A. A quick sales strategy.
B. A differentiated targeting strategy.
C. A market segment.
D. An undifferentiated targeting strategy.
Many organisations have something called a USP. This means they have a:
A. Unique sales position.
B. Unique selling point.
C. Unique sales pitch.
D. Unusual service product.