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A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).Which command in the vector would invoke NCR when using LAI?
A. route-to number 9112920414 with cov y if unconditionally
B. route-to number 112920414 with cov n if unconditionally
C. route-to number r112920414 with cov n if unconditionally
D. route-to number *r112920414 with cov n if unconditionally
Which of the following provides centralized control and visibility at every level of the deployment of AvayaAura® Call Center Elite Multichannel in a virtual environment?
C. Elite Multichannel
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the SpanishCustomer Service skill report that they can no longer reach a specific agent in the call center, even If theyknow the extension number.Which two commands would provide information to isolate the problem? (Choose two.)
A. Display events extension
B. Display events vector
C. List trace vector
D. List trace extension
A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisorcan spend more time coaching their agents.Which statement Is true?
A. Business Advocate can exist with FAS enabled.
B. SLM can exist without EAS enabled.
C. The Business Advocate feature and SI M cannot co-exist on the same system.
D. The Business Advocate feature con run on the same system that has SLM configured.