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Salesforce B2C-Solution-Architect Exam Dumps
Salesforce Certified B2C Solution Architect (SP23)
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Salesforce B2C-Solution-Architect Sample Questions
Question # 1Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for eachcustomer across their ecommerce sites and their communities. Communities are treated asan identity provider (IDP) for commerce. The communities also allow self-service supportfor products via knowledge articles and crowd-sourced Knowledge and Chatter.For which customer data should Experience Cloud be the system ofrecord?
A. Authentication credentials
B. Address book
C. Wishlist
D. Payment information
Question # 2
An organization that has B2C Commerce, Marketing Cloud, and Service Cloud hasseparate support teams that work with customers based on their tier level. Tier levels arebased on the amount of money a customer spends. Theorganization wants incomingsupport cases to automatically route to the correct team based on their tier level.Which two options should a Solution Architect configure to accomplish this?Choose 2 answers
A. Service Cloud can be extended with customer flows and Lightning Web Components tocreate a separate support process specifically designed for customers that areattributed a tier level.
B. Tier levels must be calculated and attributed to customers in Marketing Cloud and thenpropagated to Service Cloudso that they can be used to inform how cases arerouted to teams. Marketing Cloud must integrate with B2C Commerce to leveragepurchase data necessary for these calculations.
C. Case routing can be configured by configuring Service Cloud's omni-channel routinefeature to route cases to support teams based on the tier level of the customersubmitting the case and the availability of agents supporting each tier level.
D. Tier levels must be calculated regularly and attributed to Contact records in ServiceCloud so that the tier level can be leveraged by Service Cloud's omni-channel routingfeature and synchronized back to B2C Commerce and Marketing Cloud.
Question # 3
A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud tosupport the shopper experience. They also plan on using Marketing Cloud Connect tointegrate Service and Marketing Clouds and the Service Cloud Connector for B2CCommerce. The customers will receive SMS messages through Mobile Connect. One ofthe key requirements is to enable consent and profile management across the clouds.Which two recommendations should a Solution Architect make as part of the solution?Choose 2 answers
A. SMS opt-in will sync with Service Cloudwhen contact ID is the subscriber key inMarketing Cloud
B. Service Cloud profile data can be configured to sync to the Marketing Cloud profilecenter
C. Profile changes in B2C Commerce will sync to Service Cloud when person accounts areused
D. Shopper consent in B2C storefronts will sync to Service Cloud when person accountsare used