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Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client’s configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?
A. Configure the email account as a POP3 connection
B. Ensure the SSL/TLS option is being used
C. Check that the account password is still valid
D. Make sure the smartphone is not in airplane mode
A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources. Which of the following is the MOST likely cause of the issue?
A. There are conflicting DHCP servers on the network
B. There are conflicting ARP records
C. There are conflicting gateways on the network
D. There are conflicting IP protocols
A user connects a laptop to a docking station but is unable to see an image on the external monitor. The user tests the docking station USB ports, and they are working fine. Which of the following should be done NEXT?
A. Check for firmware updates
B. Configure extended display mode
C. Replace the external monitor
D. Adjust the laptop’s BIOS settings
A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked. Which of the following BEST address the customer’s concerns? (Choose two.)
A. Use the latest encryption standard on the wireless network and set a strong password.
B. Enable two-factor authentication for the IoT device’s cloud account, if it is available.
C. Separate the IoT thermostat by segregating it in a DMZ network.
D. Disable wireless access on the thermostat to make it unshakable.
E. Upgrade the customer’s router to the latest version to improve network security.
F. Upgrade the customer’s wireless network encryption to WPA.
A user receives the following error message when powering on a computer: Hard drive cannot be found. A technician restarts the computer, and it boots the OS normally. Several days later, the user reports another problem, but rebooting the computer does not resolve the issue. The technician replaces the motherboard, keeping the same CPU, battery, RAM, and hard drive. The user cannot authenticate at the login screen Which of the following would BEST explain the causes of the problem? (Select TWO)
A. POST error code beeps indicate RAM failure.
B. The system time is not set correctly in the BIOS
C. The voltage on the coin cell is drained completely
D. UEFI firmware has the Secure Boot setting enabled
E. Capacitors on the motherboard are distended
F. Incorrect settings are booting the wrong device
G. A BSOD error indicates the system is crashing
Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software. Which of the following should the technician do to resolve the issue?
A. Remove the static IP configuration from the desktop.
B. Set the laptop configuration to DHCP to prevent conflicts.
C. Replace the network card in the laptop, as it may be defective.
D. Bridge the LAN connection between the laptop and the desktop.
A customer wants to upgrade a PC’s internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year. Which of the following BEST meets these needs?
A. 3TB HDD
B. 50GB NAS
C. 500TB SAN
D. 512GB SSD
Which of the following is the main purpose of the +5VSB output of a power supply?
A. It allows peripherals to draw power when the machine is off
B. It provides power to the audio and sound boards of the machine
C. It acts as the main voltage supply to the motherboard and processor
D. It powers all expansion cards and external device hubs
Which of the following is used to connect a headset to a laptop?
Which of the following wireless standards is only capable of 5GHz frequencies?
A customer asks a technician to help set up a specialized computing system for video editing. Which of the following should the technician install on the workstation to BEST meet the customer’s specifications? (Choose two.)
B. Dual monitors
C. Gigabit NIC
E. Docking station
A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of their removable hardware. Which of the following devices would BEST meet the owner’s needs?
A. Docking station
B. Port replicator
D. USB hub
A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not. After re-enabling the antivirus, which of the following is the NEXT best stop for the technician to take?
A. Check to see if insufficient hard drive space is causing the issue
B. Update the operating system, drivers, and firmware on the PC
C. Log into the PC with another user profile and test performance
D. Shut down the PC, unplug the power for 30 seconds, and then boot the PC
A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter. Which of the following components is the MOST likely cause of this behavior?
A. Power adapter
C. DC jack
D. Hard drive
An employee’s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?
A. Clean out the charging port on the device
B. Replace the mobile device’s battery
C. Issue a new charging cable to the employee
D. Send the device for service and give the employee a loaner
An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chat activity while keeping in contact with the home office. Which of the following would be the BEST recommendation?
A. Smart watch
B. Fitness monitor
C. Global positioning sensor
D. Portable hotspot
A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few minutes before the computer shuts down. Which of the following is MOST likely causing the problem?
A. Power supply wattage
B. Video RAM
C. CPU frequency
D. Monitor resolution
The IT department recently upgrade client computer for the graphics department. A user reports the new computer has not worked since up. It , makes unusual sound when pressing the power button. A technician verifies the power cable works and the computer is connected properly to both data and power. The monitor powers on but display the message NO source. Which of the following BEST explains the cause of this problem?
A. There is insufficient power to the computer
B. There is back screen on system boot.
C. The computer is overheating.
D. The error beep codes on POST.
A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card. Which of the following should me the technician do FIRST?
A. Replace the hard drive.
B. Replace the video card.
C. Do a System Restore.
D. Perform a full data backup.
E. Scan the system for viruses.
A network administrator is attempting to access the firewall while inside the datacenter. Which of the following peripherals must be connected to do so?
Which of the following features will save the battery life of a laptop significantly if they are disabled? (Choose two.)
C. Screen orientation
F. Fingerprint reader
The cloud model that represents a company maintaining some data in on-premise storage and some data in cloud-based storage is known as:
An end user reports a printer error that states “Replace filament”. With which of the following types of printer is the end user MOST likely having problems?
A. ink jet
A printer stops working in the billing department and cannot be repaired. A new printer has been ordered and a technician is tasked with allowing other users to print to the billing manager’s printer until the new printer arrives. The manager’s printer is currently used via USB connection, and there are no network jacks available for use. Which of the following is the BEST way for the technician to allow access to the printer?
A. Create a share on the manager’s computer and give the users rights to the share.
B. Install the printer on the users’ desktops and point it to the IP address of the manager’s computer.
C. Purchase a wireless printer so the users can access the printer via network.
D. Provide flash drives to the users so they can transfer data to the manager’s computer for printing.
After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it, Joe, restarts the smartphone, but the problem persists. Which of the following should a technician do NEXT to restore the previous functionality?
A. Connect the smartphone to the automobile via USB
B. Reenable the smartphone’s Bluetooth radio
C. Perform a rollback of the smartphone’s OS
D. Pair the smartphone with the automobile
A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not. Which of the following settings should the technician change to resolve this issue?
A. Virtual security
B. Virtual storage
C. Virtual CPU
D. Virtual switch
E. Virtual RAM
Which of the following IEEE 802.11 standards includes the use of MIMO technology?
C. 802. 11gt
D. 802. 11n
Which of the following cloud computing concepts allows scalable services to be provided to the client?
C. Rapid elasticity
D. Resource pooling
A technician needs to routinely run scripting commands in Linux but does not want to walk over the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive. Which of the following steps should the technician take to resolve this issue? (Choose two.)
A. Increase the memory to 8GB.
B. Install a Linux guest VM.
C. Add another 500GB hard drive.
D. Create a Linux LiveBoot CD.
E. Repartition the hard drive.
F. Install Linux on a new ext3 partition.
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?
A. POST code beeps
B. Distended capacitors
C. Continuous reboots
D. Wrong BIOS time
A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive. Which of the following are the MOST probable root causes for the given failure? (Choose three.)
A. The hardware replacement used is a non-touch-screen.
B. The touch screen must be calibrated after a replacement.
C. The digitizer cable is not seated properly on the motherboard.
D. The new touch-screen drivers must be installed.
E. The replacement part is dead-on-arrival.
F. The LCD panel firmware must be updated.
G. The grounding screws are not securely attached.
The feature that allows users to store files in cloud-based when necessary, but can removed when space is freed up, is known as:
B. resource pool
C. synchronization application
D. shared resources
A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity. Which of the following is MOST likely causing the problem?
A. Airplane mode
C. Disabled hotspot
Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates. Which of the following should a technician recommend to BEST accommodate Ann’s needs?
A. Wireless charging pad
B. Built-in battery case
C. Extra charging cords
D. Airplane mode
A user reports being unable to browse the internet. A technician believes the cause of theissue is related to DNS. Which of the following should the technician perform NEXT?
A. Test the theory attempting to browse to a website known IP address.
B. Implement preventive measures by manually assigning a DNS server to the PC.
C. Identify the problem by running the command ipconfig / flushdns.
D. Document the finding in the organization local knowledge base.
A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms a with a smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable. Which of the following should the technician do NEXT to troubleshoot this problem?
A. Confirm that the laptop wireless card is turned on.
B. Confirm that the laptop is in range for the access point.
C. Confirm that the correct wireless network is selected.
D. Confirm the user’s network login ID and password.
A technician is upgrading the RAM in a server-grade laptop for a company’s Chief Execute Officer (CEO). The CEO cannot afford any downtime. Which of the following is the BEST type of memory module to purchase?
D. Dual channel
Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues. Which of the following should a technician check FIRST?
A. Correct WiFi password
C. Antenna power level