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Cisco 820-605 Exam Dumps

Cisco Customer Success Manager (CSM)

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Total Questions : 124
Update Date : February 12, 2024
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Cisco 820-605 Sample Questions

Question # 1

Which two actions are in adoption campaign? (Choose two.)

A. messaging to users on best practice approaches to their solution
B. messaging to stakeholders on new product releases
C. messaging to stakeholders on the new features of their solution
D. survey sent to all end users
E. renewal reminder to stakeholde



Question # 2

Which action should be taken to identify and remove barriers when a customer moves fromthe Implement to the Use stage in the lifecycle?

A. Provide break-fix support for technical problems experienced or observed by thecustomer.
B. Provide training content to address current and existing barriers.
C. Provide a detailed cost structure for the management team.
D. Provide direct and in-depth technical expertise upon customer request. 



Question # 3

Which type of analytics has telemetry that demonstrates the customer’s use of the softwareand actions to date?

A. diagnostic
B. descriptive
C. prescriptive
D. predictive



Question # 4

A customer's call center unexpectedly moved from in-person to remote operations anddiscovered that agents could no longer record their calls. The customer escalates thisproblem to their Customer Success Manager and requests a resolution. The CustomerSuccess Manager recognizes that the customer is using collaboration products withoutdated software. What is the first step of the mitigation plan?

A. Evaluate the availability of resources to work on the problem.
B. Engage a specialist to identity a technical solution or workaround.
C. Conduct an assessment of the business impact of the problem.
D. Establish a timeline of when a solution must be in place.



Question # 5

How are operating expenses (OpEx) different from capital expenses (CapEx)?

A. OpEx are investments a company pays for up-front, while CapEx are the on-going coststo run a business.
B. OpEx includes software licenses with contracts that have user rights in perpetuity, whileCapEx includes software services that are easily reconfigured.
C. OpEx is expenses for the day-to-day operation of a business, while CapEx isinvestments in assets.
D. OpEx has depreciation, while there is no deprecation with CapEx.



Question # 6

What is the purpose of capturing moments of success with a customer?

A. expanding the purchased solution
B. recognizing the value of the engagement
C. renewing the contract and subscription
D. validating deployment of the solution