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Salesforce CRT-271 Exam Dumps
Certification Preparation For Community Cloud Consultants
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Salesforce CRT-271 Sample Questions
Question # 1Universal Containers needs employees who already have access to Salesforce to getaccess to a Customer Community they have just launched. The employee Salesforceprofiles have been added to the Community.What should the Salesforce Admin do to give employees access to the CustomerCommunity?
A. Add public access to Chatter to the profile.
B. Assign the Customers Community app to the Salesforce user profile.
C. Request that employees with Salesforce access register as Community users.
D. Enable the "View Global Header" permission for Salesforce users.
Question # 2
Universal Containers needs their channel partners to collaborate on Opportunities withintheir new partner Community based on the Customer Service Template. What is therecommended way to accomplish this task?
A. Create a page layout for leads and assign it to those profiles that have access to theCommunity.
B. Create a Detail page for invoices and add the page as a Navigation Menu item.
C. Create a Visualforce page for Opportunities and add the page as a Navigation Menuitem.
D. Add Opportunities as a Salesforce Object in the Navigation Menu.
Question # 3
Universal Containers needs to use capabilities in Salesforce Communities to enable SocialSign -on for their customers. What should the Salesforce Admin do to enable users to usetheir Social Sign -on? Discuss
A. Create a custom login page with Social Sign -on capabilities, including authenticationproviders.
B. Enable Social Sign -on in the Community management preferences menu.
C. Set up the authentication provider for Social sites and add the Social Sign -oncomponent to the login page.
D. Configure Community Sign -on at the social web site to make sure the user isauthenticated and provided access.
Question # 4
Universal Containers allows Guest users to create cases in the Customer ServiceCommunity. The Salesforce Admin is getting feedback that the current case page hasunnecessary fields for guest users. How should the Salesforce Admin address this issue?
A. Create a new Case page in Community Builder and include required fields.
B. Create a Global Action and update the layout to include required fields.
C. Create a record type for Guest users and associate to the Case page layout.
D. Create a custom case page for Guest users and add required fields.
Question # 5
It's been a long and exciting week of developing your new Customer Community, soexciting in fact you just removed the Administrator profile from the Selected CommunityProfiles and can no longer access the Community. What should you do next?
A. Create a case with Salesforce support
B. Disable the community and reactivate it as this automatically adds the AdministratorProfile
C. Perform Community Membership updates using the API
D. Go into Setup >> Community Settings and Select >> Apply default access settings
Question # 6
It's been a long and exciting week of developing your new Customer Community, soexciting in fact you just removed the Administrator profile from the Selected CommunityProfiles and can no longer access the Community. What should you do next?
A. Create a case with Salesforce support
B. Disable the community and reactivate it as this automatically adds the AdministratorProfile
C. Perform Community Membership updates using the API
D. Go into Setup >> Community Settings and Select >> Apply default access settings
Question # 7
What is the first step the Salesforce Admin must complete to set up the partner users?Universal Containers has a community for their partners. They would like to add a newpartner company and grant their users access to the Community.
A. Create a partner profile for the company.
B. Add partner contacts to the Community as members.
C. Create the account and enable it as a partner account.
D. Allow partner users to self -register and gain access.
Question # 8
What is the first step the Salesforce Admin must complete to set up the partner users?Universal Containers has a community for their partners. They would like to add a newpartner company and grant their users access to the Community.
A. Create a partner profile for the company.
B. Add partner contacts to the Community as members.
C. Create the account and enable it as a partner account.
D. Allow partner users to self -register and gain access.
Question # 9
Universal Containers creates a Community for their end users to access invoices. Theinvoice pages are mobile of responsive and utilize rich text styling for the amount totals ineach column. Mobile access to these invoices is important. The API Enabled profilepermission has been turned on to allow Salesforce mobile access to external users withCommunities licenses. Which characteristic of this Community will cause display problemswhen accessed from an Android mobile device?
A. 'API enabled' profile permission
B. Mobile responsiveness
C. Community URL access
D. Rich text styling
Question # 10
Universal Containers launched their Community built on the Napili template. They wouldlike to update the Community with Live Agent support and additional menu option forAssets. What is the most efficient way for a Salesforce Admin to roll out the new features?
A. Deactivate the Community to make changes to the Community and reactivate withchanges after testing in a Sandbox
B. Build a new Community with required features after testing in a Sandbox and deactivatethe existing Community
C. Make changes to the existing Community after testing in a Sandbox and publish theCommunity when the changes are ready for customers.
D. Create new Community profiles with the modified features and assign them tocustomers when the Community is ready for customers.
Question # 11
You have recently deployed a Partner Community leveraging the Napili Template howeveryou are getting requests to share all cases within an Account with the CEO of eachorganization. You are aware of the limitations of the number of roles you can have within aSalesforce Org and want to avoid adding new community roles. What steps would you taketo achieve this requirement?
A. Create a Custom Sharing Rule
B. Enable Super User Access
C. Increase the number of roles within the Community Settings
D. Create an APEX Custom Permission
E. Create a Custom Sharing Set
Question # 12
You have recently deployed a Partner Community leveraging the Napili Template howeveryou are getting requests to share all cases within an Account with the CEO of eachorganization. You are aware of the limitations of the number of roles you can have within aSalesforce Org and want to avoid adding new community roles. What steps would you taketo achieve this requirement?
A. Create a Custom Sharing Rule
B. Enable Super User Access
C. Increase the number of roles within the Community Settings
D. Create an APEX Custom Permission
E. Create a Custom Sharing Set
Question # 13
Universal Containers needs to add a page to their Customer Service Template-basedCommunity. Authors will manually add the content to the page. What should be the firststep to add this page to the site?Select one or more of the following:
A. Create an object page
B. Clone a standard page
C. Clone an object page
D. Create a standard page
Question # 14
Universal containers (UC) wants to make sure its brand is applied to the Chatter notificationemails sent to users from the Community. Which three aspects can UC customise on thesetypes of emails? Choose 3 answers Select one or more of the following:
A. Sender's email address
B. Logo
C. Email format
D. Fonts
E. Footer text
Question # 15
Universal Containers needs to build a partner community that supports multiple businessunits by providing the following abilities:• Each business unit can only collaborate with itspartner network.• Partners only see Knowledge articles and content specific to theirbusiness unit.• Some business units allow partners to raise support cases.• Some partnerswork with multiple business units. How should a Salesforce Admin meet theserequirements?
A. Build a Community for each business unit and assign partners to the relevantCommunities
B. Build one Community and allow the partner profiles to be assigned based on thebusiness unit
C. Build one Community and segment partner visibility by turning off Community UserVisibility
D. Build a Community for each business unit and allow partners to have separate logincredentials